This company changes outer customers' requirements into inner staffs-to-staffs', and satisfy the requirements by service spirit. The quality of the service is insure by the "standard operational flow" and "operational criterion" list in the managing system, and then can quickly adjusts to the change of the market, and finally establishes it's advantages in technique , quality and deliver time. According to the company operation principle, we divided the service status as follows :
1. Technical Service
In order to insure the quality of the products can satisfy the requirements of clients, the marketing division will collect the technical data supply from correlative departments and transfer to clients, so that to raise the marketing competence.
2. Quality Service
If the clients complain that something about quality is abnormal, we will analyze what the clients complain about and find the reasons and hand them to the correlative departments so that they can do some research and draw up some countermeasures. finally, we will pursue the effect of the action and draft some preventive measures.
3. Delivery Date Service
Our company's ERP has the rogatory function of online dynamic production data. If it is necessary, clients can quickly check the status of WIP through the ERP.
4. Dynamic Market Service
Sales division will provide clients' dynamic market information such as dynamic information of the same business, new manufacturing process of PCB Square. All we do just for the purpose that to meet the both-side benefits.
5. Professional's Service
According to the requirements of national/abroad clients, we will send professionals to pay a visit and provide some correlative data.